Frequently Asked Questions
Quick answers about shipping, returns, fitment, payment, and tracking. Still stuck? Contact us or call (574) 341-1472.
Do you ship outside the United States?+
No. MOTODRIVE SUPPLY LLC ships only to addresses within the United States. All prices are listed in USD.
How long does shipping take?+
Most in-stock orders leave our Grand Rapids, MI facility within 1–2 business days. Ground transit typically takes 2–7 business days depending on your state. Expedited options may be offered at checkout when available.
When is shipping free?+
Orders of $99 or more (before tax) qualify for free standard ground shipping to contiguous US addresses. Orders under $99 include a flat ground shipping fee shown in your cart.
What is your return policy?+
Unused parts in original packaging may be returned within 30 days of delivery. Electrical parts, opened fluids, and special-order items may have restrictions - see our Shipping & Returns page for full details.
How do I confirm a part fits my vehicle or motorcycle?+
Each product page includes a fitment/compatibility note and specifications. Always verify against your year, make, model, engine, or VIN. If you are unsure, call us at (574) 341-1472 before ordering - we would rather confirm fitment than process a return.
What payment methods do you accept?+
We accept major US credit and debit cards (Visa, Mastercard, American Express, Discover) through our secure checkout. All charges are processed in USD.
How can I track my order?+
After your order ships, tracking details are emailed to the address used at checkout. You can also call (574) 341-1472 with your order number for status updates during business hours.
Are your parts genuine / OEM quality?+
We sell branded aftermarket and OE-supplier parts from manufacturers such as NGK, Bosch, ACDelco, Brembo, DID, Yuasa, and others. Product pages list the brand and specs so you know exactly what you are buying.
Can I pick up orders in Grand Rapids?+
Yes - contact us before placing an online order if you prefer counter pickup at 1322 Alpine Ave NW, Grand Rapids, MI 49504, USA. Call (574) 341-1472 to arrange.
Do you help with wholesale or shop accounts?+
Independent shops and fleets can inquire about volume pricing via our contact form or by calling the parts desk. Include your business name and typical monthly parts needs.
Related: Shipping & Returns Policy